Privacy Policy

This Privacy Policy explains how DoubleU Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand their privacy choices and the types of information commonly required to operate an online gambling account safely and lawfully.

DoubleU Casino is a free-to-play social casino operated by DoubleUGames, Inc. All slot outcomes are determined by a certified Random Number Generator, and a Responsible Gameplay policy is published for player protection.

Information we may collect

When you use DoubleU Casino, information may be collected directly from you, automatically from your device, or from service providers involved in operating the website. The information collected depends on how you use the site, which services you request and what is needed to meet security, identity and legal requirements. We aim to collect information that is relevant to those purposes and to handle it responsibly.

Account and contact information

To open and manage an account, the site may handle details such as your name, date of birth, residential information, country of residence, username, password, telephone details and email address. It may also record your preferences, communications with support and information you provide when updating your account. Some information is necessary to provide the requested services, while other information may help us communicate with you or improve your experience.

Identity and verification information

Online gambling services commonly require identity and age checks. For this purpose, we may handle copies or details of identity documents, proof of address, verification results and information used to assess whether an account can be opened or maintained. Verification information may be reviewed to help prevent underage access, impersonation, account misuse, fraud, money laundering and other unlawful activity. Where appropriate, additional information may be requested to clarify or complete a check.

Payment and transaction information

The site may record information about deposits, withdrawals, wagers, gameplay, bonuses or other account transactions. Payment providers may process payment details on our behalf. We may receive limited payment information, such as a payment method, transaction reference, status and relevant account details, rather than complete payment credentials. Transaction records help operate the account, resolve payment questions, detect unusual activity and meet financial and legal responsibilities.

Device, technical and usage information

When you browse or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, access times and information about how you use the site. We may also record security events, login activity, pages viewed and interactions with website features. This information supports website functionality, troubleshooting, performance monitoring, security and fraud prevention.

How we use information

Personal information may be used for the following purposes. The exact use will depend on the information involved and the service or interaction concerned.

Creating, verifying, administering and securing your account.
Providing casino services, processing transactions and displaying account activity.
Confirming age, identity and eligibility to use the website.
Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
Responding to questions, complaints, account requests and technical support matters.
Processing deposits, withdrawals and other payment-related instructions through relevant providers.
Monitoring activity to identify errors, suspicious behaviour, unauthorised access or attempts to misuse the service.
Maintaining, testing and improving the website, its features and its reliability.
Sending service messages, account notices, security alerts and other communications needed to operate the account.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and service providers.

We may combine information from different interactions when this is reasonably necessary for these purposes. For example, account details, transaction records and technical information may be considered together when investigating a suspected security incident. Information may also be shared with carefully selected providers that help with hosting, identity verification, payment processing, customer support, fraud prevention, security, communications or website analytics.

Service providers may access information only to perform relevant services, subject to appropriate arrangements and security measures. Information may also be disclosed where required or permitted by law, in response to a valid legal request, to prevent fraud or harm, or to protect the operation of the website. We do not treat personal information as a general public resource or sell it indiscriminately.

Cookies, storage and information security

Cookies and similar technologies

DoubleU Casino may use cookies and similar technologies to remember settings, keep account sessions working, support security, understand website usage and improve website performance. Some cookies are necessary for core functions, such as signing in or moving between secure pages. Other cookies may help measure performance, remember preferences or support communications and relevant content.

You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect sign-in, account features, security checks or the way parts of the website operate. Browser settings may also allow you to delete existing cookies, block some categories or receive a notification when cookies are being used. The available controls differ between browsers and devices.

Security and access controls

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure connections, staff procedures and restrictions on who can view information. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login information private and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.

Overseas handling

Some service providers or technology systems used to operate an online casino may be located outside Australia. Where information is handled overseas, reasonable steps may be taken to protect it and to use providers that are expected to maintain suitable privacy and security practices. The location and access arrangements may vary depending on the service required.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. A withdrawal of marketing consent will not necessarily affect essential service messages, account notices, security alerts or communications required to administer your account.

To exercise your data rights, or to ask a privacy question, contact support@doubleucasino.win. Please explain the request clearly and provide enough information for us to understand which account or records are concerned. We may need to verify your identity before providing information or making changes, particularly where a request could expose account details or affect account security.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: request removal of personal information that is no longer required, noting that some records may need to be retained for a period required by law.
Marketing consent: withdraw consent to promotional communications by contacting support@doubleucasino.win or using an available unsubscribe option.
Privacy concerns: provide details of a concern so it can be reviewed and addressed as appropriate.

A request may be refused, limited or delayed where permitted or required by law, including where providing information could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping duties. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new account feature. Continued use of the website after an update may indicate acceptance of the revised Policy where this is permitted.